Privacy Policy
Last updated: January 2024
Introduction
Mobile Go Bahamas (“we,” “our,” or “us”), operated by Connectiva Ltd & OSA Enterprises Ltd, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Make a purchase or transaction
- Contact us for support
- Sign up for our merchant program
This information may include:
- Name and contact information (email, phone number)
- Billing and payment information
- Transaction history
- Device and usage information
Automatically Collected Information
When you use our app, we may automatically collect certain information about your device, including information about your mobile device, operating system, and app usage patterns.
How We Use Your Information
We use the information we collect to:
- Process transactions and send related information
- Provide customer support and respond to inquiries
- Send promotional communications (with your consent)
- Improve our app and services
- Comply with legal obligations
- Detect and prevent fraud
Information Sharing
We may share your information with:
- Service Providers: Third-party vendors who assist in providing our services (payment processors, mobile carriers)
- Business Partners: Mobile carriers (Aliv, BTC, Digicel, Natcom) for topup services
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Withdraw consent where applicable
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: info@mgobahamas.com
- Address: Les Fountains Plaza, E Sunrise Highway, Freeport, Grand Bahama, Bahamas